This Privacy Policy explains how Snack Heaven ("we", "us", "our") handles personal information when you visit snack-heaven.com or get in touch with us. We keep what we collect to a minimum and use it only to help you.
01Who we are
Snack Heaven is a snack brand based at Brusubi Phase 1, Banjul, The Gambia. We are responsible for the personal information described in this policy.
02Information we collect
We collect only the information you choose to give us, and the basic technical information needed to run the website:
- Contact details and messages. When you contact us by email, phone, social media or through our contact form, we receive the details you share, such as your name, email address, phone number and message.
- Technical information. When you visit the website, our hosting provider processes information such as your IP address, browser type and the pages you request. This is needed to deliver the website and protect it from abuse.
03How our contact form works
Our contact form does not store your message on the website. When you press "Send Message", the form prepares an email in your own email app, addressed to us. Your message is only sent to us when you send that email yourself.
04Cookies and tracking
We do not use analytics, advertising or tracking cookies, and we do not show ads. Our hosting provider may use strictly necessary cookies to keep the website secure. These do not track you across other websites.
05How we use your information
- To reply to your questions and requests.
- To tell you about our products and where to find them, when you ask.
- To keep a record of our conversations with you.
- To keep the website secure and working properly.
We do not sell or rent your personal information, and we do not send you marketing messages unless you have asked us to.
06Who we share it with
We only share personal information with service providers that help us run our business, such as our website host (Cloudflare) and our email provider, and only as much as they need to provide their service. We may also share information if the law requires us to.
07How long we keep it
We keep messages and contact details only for as long as we need them to respond to you and to keep normal business records. After that, we delete them.
08Your rights
You can ask us at any time to tell you what personal information we hold about you, to correct it, or to delete it. Just contact us using the details below and we will respond as soon as we can.
09Keeping your information safe
We take reasonable steps to protect your personal information. The website is served over a secure, encrypted connection (HTTPS). No method of sending or storing information online is completely secure, but we work to keep your information safe.
10Other websites
Our website links to other sites, such as our Instagram and Facebook pages. Those sites have their own privacy policies, and we are not responsible for how they handle your information.
11Children
Our website is not aimed at children under 13, and we do not knowingly collect personal information from them.
12Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
13Contact us
If you have any questions about this page, please get in touch:
- Email: sales@snack-heaven.com
- Phone: +220 700 9055
- Address: Brusubi Phase 1, Banjul, The Gambia